Privacy Policy
Last updated: 16 July 2026
1. Introduction
PRIME COMMUNITY ("we", "our", "us") respects your privacy. This policy explains how we handle personal information submitted through our support hub, including the ticket form, transfer requests, and direct correspondence with our client services team.
2. Information we collect
We collect the information you choose to provide when contacting support. This typically includes your full name, email address, your PRIME COMMUNITY account ID where supplied, the category and content of your enquiry, and any attachments. Technical metadata such as date and time of submission is also recorded.
3. How we use your information
Information you submit is used only to respond to your request, verify your account, resolve the issue raised, and maintain a record of the support interaction for audit and quality purposes. We do not use support submissions for marketing.
4. Sharing
We do not sell your personal information. We may share information with authorised PRIME COMMUNITY staff, our verified service providers acting on our behalf, and where required by law or by a competent authority.
5. Security
Submissions are transmitted over an encrypted connection. Internal access is limited to authorised personnel on a need-to-know basis.
6. Retention
Support records are retained for as long as reasonably required to resolve the matter, meet our legal and regulatory obligations, and protect our legitimate interests.
7. Your rights
You may request access to, correction of, or deletion of your personal information, subject to applicable law and our regulatory record-keeping obligations. Requests can be submitted through the support hub.
8. Contact
For privacy questions related to support interactions, submit a ticket choosing "Something Else" and reference "Privacy Enquiry" in the subject.