Support Terms of Use
Last updated: 16 July 2026
1. Acceptance
By submitting a ticket or transfer request through this channel you agree to these terms. If you do not agree, please do not use the channel.
2. Scope of support
The channel is provided for account, funding, platform, and transfer enquiries relating to PRIME COMMUNITY services. It is not investment, tax, or legal advice.
3. Accurate information
You agree to provide accurate, current, and complete information. Submissions that are abusive, fraudulent, or that impersonate another person may be refused.
4. Verification
Some requests require identity verification before they can be actioned. PRIME COMMUNITY may decline to act on a request that cannot be verified.
5. Response handling
Tickets are handled in the order received, with priority given to time-sensitive issues. We do not guarantee a specific response time.
6. Confidentiality
Information shared through the channel is treated as confidential and handled in accordance with our Privacy Policy.
7. Acceptable use
You may not use the channel to transmit unlawful, infringing, or harmful content, or to attempt to disrupt the service.
8. Changes
We may update these terms from time to time. Continued use of the channel after an update constitutes acceptance of the revised terms.
9. Contact
Questions about these terms can be submitted through the support hub with the subject "Support Terms Enquiry".